Refund policy

Last updated: September 15, 2026

At Sankofa House, every item is made to order — nothing is printed, embroidered, or stitched until you place your order. Because of this, our return and refund process works a little differently from a typical retailer.

Made-to-Order Items

As each product is produced specifically for you after you order, we are unable to accept returns or offer refunds for reasons such as ordering the wrong size, changing your mind, or no longer wanting the item, except where required by applicable law.

Please review the size charts and product descriptions carefully before ordering. If you have any questions about sizing or a specific design, contact us at hello@sankofahouseshop.com before you order.

Damaged, Defective, or Misprinted Items

We stand behind the quality of every item we produce. If your order arrives damaged, defective, or with a print, embroidery, or sizing error that does not match what you ordered, we will replace it or refund you at no additional cost.

To request a replacement or refund, email hello@sankofahouseshop.com within 30 days of delivery with your order number and a photo of the issue. We will review your request and respond within 2 business days.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery window shown at checkout, contact us at hello@sankofahouseshop.com with your order number and we will look into it with our shipping carrier.

Order Changes and Cancellations

Because production begins shortly after an order is placed, we can only change or cancel an order if it has not yet entered production. Contact us as soon as possible at hello@sankofahouseshop.com if you need to change or cancel an order — we cannot guarantee changes once production has started.